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About the Organization
Partners In Care Maryland, Inc. (PIC) is a 501(c)(3) nonprofit organization dedicated to empowering Older Adults to age in place with Dignity and Respect through a unique culture of service exchange and time banking. Established in 1993, PIC offers neighborly, niche services, including transportation, handyman repairs, and service navigation to ensure that our communities and older adults continue to age safely, independently, and with dignity and respect in their homes.
Job Overview:
We are seeking a Program Coordinator for our Pasadena Location. A successful Program Coordinator will comprehensively understand program management principles and community activities that impact older adults in their area.
Reports Directly to:- Member Care Program Director
Responsibilities:- Offer assistance in the Member Care Department with membership inquiries.
- Case management calls and associated paperwork.
- Maintain the database regarding member care entries.
- Mentor other sites developing Member Care services, focusing on Warm Houses and Social Learning events.
- Organize, prepare, and attend Social Learning events. Prepare full-cycle reporting for Social Learning, documentation, and spreadsheet preparation.
- Mentor Member Care volunteers to assist with member care programs.
- Provide outreach support and conduct member interviews as needed.
- Network in the community to build partnerships and in-kind donations.
- Conduct surveys and organize data for reporting on grants that fund member care services.
- Supporting the Member Care Director in program planning, policies, and procedures.
- Provides supportive phone coverage and day-to-day operations in the Member Care Department.
- Attending training to develop relevant knowledge and skills.
- Coordinating Social Learning opportunities to enrich the lives of our members and build community.
- Mentoring our Warm Houses to promote social contact and community building.
- Promoting PIC programs in the community where needed.
- Ability to investigate information and advocate to assist members, whether with the Department of Aging, Health department, medical insurance, or other agencies assisting older adults.
- Attend monthly meetings.
Required Knowledge, Skills, and Abilities
- Non-profit experience preferred.
- Basic understanding of the aging process and a genuine interest in assisting older adults to stay in their homes and communities.
- Compassion and empathy when speaking with a member when the situation is complex.
- Social Work and Human Service experience a plus.
- Quick learner with the ability to shift priorities.
- Skill with general office software (MS Office), databases, and office equipment is required.
- Ability to manage multiple projects and associated resources.
- Self-starter, team player, and strong organizational and communication skills.
- Other duties as assigned.
- Customer service is the cornerstone of this position.
- MUST PASS A BACKGROUND CHECK
Why Join Us?
Pay Rate: $38-43k
Job Type: Exempt - Full-time
Benefits:- 403(b)
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:- This is a full-time, in-office position—not a remote position. The hours are Monday through Friday, 8:30 a.m. to 5:00 p.m.
